FAQ

What are Hot Tickets on the site?
My email address or other personal info has changed. How can I change it on njArtsTix.org?
Can I receive email alerts when Hot Tickets go on sale according to what theatres or categories I enjoy?
I forgot my password or email address. How can I change them so I can access my account?
I no longer wish to receive Hot Ticket email alerts from njArtsTix.org. How do I unsubscribe?
How can I buy discounted tickets?
When can I get discounted tickets?
Why can’t I exchange my tickets?
What is the service charge?
Will my credit card statement read njArtsTix, or the name of the theatre I’m going to?
How do I know where I am sitting?
How do I pick up my tickets when I buy through njArtsTix?
Will Hot Tickets be available for such-and-such show?
I have selected my tickets, but now it won’t let me buy them.
I received the error message "Log in failed due to bad log in credentials" while trying to log in. What does this mean?
The answer to my question wasn’t on this page.

What are Hot Tickets?

Hot Tickets are discount tickets of at least 25% off performances at New Jersey’s professional theatres and other professional presenting houses around the Garden State. The tickets are available 48 hours in advance of the show, or one week if you sign up to become a VIP member. You’ll find these tickets by clicking on “Hot Tickets” at the top of any page on our site. The selection of shows changes daily, so check back often. Hot Tickets are searchable by theatre, county, and discipline (i.e. theatre, music, dance, etc.).

My email address or other personal info has changed. How can I change it on njArtsTix.org?

First you need to log in by clicking on the orange “Login” button at the top right of the screen. After you have entered your email and password and clicked the submit button, click on the gray “Account” button at the top of the page. This will bring you to your account details. This is where you can edit your personal information for njArtsTix.org.

Can I target my email alerts so I hear when Hot Tickets go on sale for the theatres and categories that I enjoy?

Yes: after you log in, simply edit your Hot Ticket email preferences by visiting the My Account section. Once you are there, simply click on the “Hot Tix” tab and select “Yes” to be notified by email. On this page, you may further define what info you want to see in these emails by county, theatre and category.

I forgot my password and/or email address. How can I change them so I can access my account?

The New Jersey Theatre Alliance does not keep a record of your password. This is for security purposes. To reset your password, first click on the orange “Login” button at the top right of the screen. Next, click on the green “Forgot Password?” link below the password field. The site will then ask for your email address. Type it in and click the “remind me” button. An email will be sent to the supplied email address containing a temporary password. Use this password EXACTLY as it appeared in the email to log in. Remember to change your password immediately to one you will remember.

If you do not remember which email address you have on file for njArtsTix.org, contact us by email, and remember to include your full name and the email addresses you may have used.

I no longer wish to receive Hot Ticket email alerts from njArtsTix.org. How do I unsubscribe?

To unsubscribe from the njArtsTix.org weekly Hot Ticket email list you must first log in to your account. Once you are logged in, simply click on the gray “Account” button at the top of the page, and then on the “Hot Tix” tab. Once you are there, simple select “no” to receiving weekly Hot Ticket alerts. If you ever change your mind, you can always log in and change it back.

How can I buy discount theatre tickets?

The first thing you need to do is sign up for a free account on njArtsTix.org. To do this, simply click on the “Signup” button in the orange box at the top right of the page, and then follow the directions there. You will need a working email account to purchase tickets on the site— this is where you’ll receive your confirmation emails when you purchase tickets, so be sure it’s one you check regularly.

The next thing you need is a love of the performing arts. Click on the “Hot Tickets&rdquo button at the top of the screen, and start searching by discipline, theatre, or county to find your favorite professional shows in your own backyard at discount prices.

When can I get discount theatre tickets?

Discount theatre tickets go on sale 48 hours prior to performance time. Discount theatre ticket sales for a performance will end 2 hours prior to performance time unless otherwise noted. VIP members have access to performances up to one week in advance.

Why can’t I exchange my tickets?

All discount theatre ticket sales are final — there are no exchanges through njArtsTix.org. Refunds may be offered at the discretion of the corresponding venue, but must be coordinated through them no more than two business days after the performance.

What is the service charge?

To help operate njArtsTix.org, there is a $3.50 service charge on the sale price of each ticket sold.

Will my credit card statement read njArtsTix, or the name of the theatre I’m going to?

Actually, neither. njArtsTix.org is a program of the New Jersey Theatre Alliance, and your credit card statement will show charges to the New Jersey Theatre Alliance, and may appear as “ New Jersey Theatre.&rdqou;

How do I know where I am sitting?

You can select your location (i.e. orchestra, balcony) when you purchase your Hot Tickets. The box office staff of the venue will receive your order and provide you with the best available seats in that section. If you want to know your exact seating location, you must purchase full price tickets to your performances at the theatre’s box office, or by contacting the box office by phone directly.

How do I pick up my tickets when I buy through njArtsTix.org?

When you buy your tickets through njArtsTix.org, your discount theatre tickets will be held at the “Will Call” line at the venue box office before the show. The “Will call” window usually opens one hour before curtain. Make sure to take your confirmation number and the credit card you used to make your purchase and be prepared to present them to the box office to receive your tickets. Your confirmation email will serve as your receipt, and as your proof of purchase.

Will Hot Tickets be available for such-and-such show?

The simple answer is: we don’t know. All of the ticket inventory on njArtsTix.org is managed by the participating venues. The only way you can be guaranteed to get tickets to a particular show is to call the box office of the producing venue directly and buy full-price tickets.

I have selected my tickets, but now it won’t let me buy them.

If you are trying to buy Hot Tickets on njArtsTix.org, you will need to be logged into your account before you can complete your transaction. If you do not have an account, please read the above description that explains how to buy Hot Tickets. If you DO have an account, first make sure that you are signed in. The easiest way to do this is to look at the orange box at the top right of the screen. If it says “login/signup” you are NOT signed in. Log in first, and you will be able to purchase your discount tickets.

If the orange box says “Logoff” if means you ARE signed in. If you are signed in and still having trouble purchasing your tickets, please email us and explain in detail any error messages you may be seeing. Please don’t forget to include your full name.

I received the error message "Log in failed due to bad log in credentials" while trying to log in. What does this mean?

This error means that the password and email combination enterred into the form was incorrect. First, make sure that you typed your email address correctly, and that the caps lock button is not pressed. Next, make sure that you are entering the correct password. If you still receive the error, and you are certain you are typing your email address correctly, it means that you have forgotten the correct password. Please consult the entry I forgot my password or email address. How can I change them so I can access my account?

The answer to my question wasn’t on this page.

Please contact the New Jersey Theatre Alliance by e-mail info@njtheatrealliance.org and include you full name and a description of the problem. Please allow at least two business days for a response, as the volume of e-mails may be high.